Frequently Asked Questions:
What does it mean to "Book Direct?"
Is it safe to Book Direct?
Your chance of being scammed is greatly reduced. With so many different marketing sites on the web, it’s so easy for scammers to create fake listings and steal your money. When guests book direct, you have the opportunity to email us, call us, search for us on social media, and visit our direct website to quadruple check that we are real people who aren’t in business to take advantage of you. All payments are processed directly on our secure booking website via a payment processor, which means your credit card details are never shared with us or anyone else.
When is my first payment due?
A 50% deposit is due at the time of booking to reserve the property. The remaining balance will be due 30 days prior to check-in date. For reservations made 30 days or less prior to check-in date, payment is due in full at the time of booking.
Is a security deposit required?
All properties require a security deposit. This deposit is safeguard against damage, proper clean-up at check-out and other charges as described on your Lease Agreement. Security Deposits will be applied as a hold on Guest(s) credit card 1 day prior to arrival. Security Deposit will be refunded/released within 5 days after check-out if there are no damages or excessive cleaning required.
What happens if something breaks?
We understand that sometimes accidents happen! Should you break anything please let us know immediately – if it’s minor we usually won’t charge. If it’s a larger issue (e.g. the TV screen) we would like to agree to the repair cost with you before you leave to avoid any issues later. Thank you!
What are your rules and policies?
No smoking or vaping inside the house. A $1,000 smoke abatement fee will be applied if evidence of smoke is found
Guest(s) agree to compensate host for damaged, broken, missing, lost and stolen items at time of check-out
No glitter, confetti, and taping signs to the walls. Guest(s) will incur a $250 fine if evidence of these items are found
50% deposit is due at the time of booking to reserve the property. Balance will be due 30 days prior to check-in date. For reservations made 30 days or less prior to check-in date, payment is due in full at the time of booking
Primary Guest must be at least 21 years of age to rent, and be present during the entire stay
Rental Agreement signed by Primary Guest and valid photo ID are required. If those items are not received within 72 hours from booking acceptance, we reserve the right to cancel your booking and issue a refund
No third party rentals. For example, a parent cannot rent our property for their child(ren) who are under the minimum age. Property cannot be rented for someone else if the requestor will not be staying at the property OR not staying at the property throughout the entire duration of rental period. Guest signing the Rental Agreement must be the same one who provides valid photo ID
Minors under 18 can only stay with parent, legal guardian or responsible adult present at the property, and must never be left at the property unsupervised
Occupancy limit is strictly enforced. Number of guests in the Rental Agreement must include all guest(s). We do not charge extra fees per person (our rate is the same whether property is rented by 2 people or 10 people) but we enforce occupancy rules to esnure fire safety codes observance and we remain compliant with local Nashville laws
No pets. If Guest(s) bringspets or evidence of pet presence is discovered, Guest(s) will be required to vacate the property immediately, with the rent and deposit money forfeited. No refund of any kind will be given
Availability is real time and may change after quote is given. Property is not reserved until deposit (or full balance) is paid and booking is received by hosts
Security Deposit will be applied as a hold on Guest(s) credit card 1 day prior to arrival. Security Deposit will be refunded/released within 5 days after check-out if there are no damages or excessive cleaning required
Payments accepted: All major credit cards (Visa, Discover, MasterCard, AMEX). Credit card processing fee may apply
Address, driving directions and check-in instructions will be provided after balance is paid and few days prior to check in
Check-in is 3:00 PM CST on your arrival date and check-out is 10:00 AM CST on your departure date
Violations of rental policies, occupancy, pet and house rules or Rental Agreement conditions will result in immediate termination of stay with no refund of any kind and forfeiture of rental deposit
What is your cancellation policy?
Great question! We will issue a full refund of amounts paid if booking is cancelled by Guest(s) 60 or more days before their scheduled check-in date. For cancellations inside the 60 day window, but outside 30 days, we will issue a 50% refund of the booking total. All cancellations are subject to a $100 admin fee. We may also work with you to change your dates to a later date of stay on request and/or issue a credit toward a future stay. If the new dates are priced at higher rate than original dates of stay, the difference will be added to the balance due.
Do I need Trip Insurance?
To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guest(s) purchase trip Travel Insurance to assure refund of deposits paid and reimbursement of other vacation payments. Travel Insurance reimburses for you pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your trip. When you book on our website, you will have the option to purchase Travel insurance at check out. Click here to read more about our Travel Insurance program.
Do I have to pay taxes?
Yes, Nashville law mandates that guests staying in a short-term rental (STR) must pay taxes. These taxes include:
- Nashville Sales Tax (2.25%)
- Nashville Hotel Occupancy Tax (6%)
- Nashville Hotel Occupancy Tax ($2.50/night)
- Tennessee Sales Tax (7%)
What fees are included in the total amount?
We NEVER charge any service fees or administrative fees! The only “fee” you wil incur is a cleaning fee, and the amount varies by property. Our cleaning team works extremely hard to keep our houses clean for our wonderful guests, and we pay them a living wage to continue doing their great work.
What amenities are provided by the hosts?
You can expect these items at the house, so no worries about packing them.
Note that if you run out of disposable items during your stay, you will need to pick up more while you are at the grocery store.
- Linens (sheets and bedding for the beds and sofa sleeper)
- Bath towels, hand towels, and wash cloths
- Hair dryer
- Hand soap
- Shampoo, Conditioner, and Body Wash
- 2 rolls of toilet paper per bathroom
- Trash bags
- Paper towels
- Dish soap
- Dishwasher soap
- Broom and dust pan
- Hand soap
- Dishcloths and hand towels
- Pot holders
- Coffee pot w/ coffee and condiments
- Coffee Mugs
- Pots and pans
- Measuring cups
- Measuring spoons
- Cooking utensils
- Serving and mixing bowls
- Can opener
- Wine glasses
If any of the above items are not at the house, please call us so we can get them replaced.
Note: East Nash Suite is a one bedroom studio and does not include all of the above amenities.
There should be a total of two rolls in each bathroom. If you need more, please be sure to pick some up when you are at the grocery store.
Paper towels, dish soap, trash bags, etc.
We provide enough for several days. If you should need more, please be sure to pick some up when you are at the grocery store.
It may take up to 12 hours to cool your items when you first arrive. Note that the fridge has been open while departing guests cleaned out their items, then again when the housekeeper cleaned the inside, and then again while you are loading your groceries and drinks.
A lot of cold air has escaped at this point, so if you need something cold quickly, be sure to place it in the freezer.
What should I plan to bring on my trip?
Don’t forget to pack these items:
- Personal toiletries (i.e. toothbrush, deodorant, hair brush)
- Clothes (check the weather!)
- Phone and/or laptop chargers
- Cowboy boots
- Your best “YeeHaw” yell
What time is check-in and check-out?
Check-in is 3:00 PM CST on your arrival date and check-out is 10:00 AM CST on your departure date.
Much time and detail goes into the cleaning of our house to make it perfect for the next stay. To prepare for guests, the turnover schedule is very tight and our cleaning team requires several hours to perform their duties before you arrive and after you leave. For this reason, we charge a small hourly fee to accommodate early check-in and late check-out requests. Thanks for understanding!
When will I receive house access instructions?
Due to the sensitive nature of this information, we will send your individual access code 3 days before your arrival date. The smart lock code changes after every guest, and your specific keypad code will be listed in your welcome message. If you experience any difficulties whatsoever, please don’t hesitate to text or call us.
What if I have an issue during my stay?
Our level of interaction is completely up to you. We’re available if you need us, and in the unlikely event you have a maintenance emergency during your stay, please contact us ASAP and we will assist as soon as we can. If you’re experiencing a medical emergency, call 911 immediately.
We will be reachable throughout the duration of your stay by text or phone. We will leave it up to you how much interaction you want with us, but please know we welcome either way!
Feel free to share your Nashville experience with @Hostfolio to be featured on one of our social media channels!
What if I leave something behind?
It is the Guest(s) responsibility to cover all shipping costs for any Lost and Found items that Owner is requested to return to Guest. Items found and not claimed within 30 days will be donated at the discretion of Owner to a local ministry.
Do you offer specials or discounts?
When you book directly with us, you will never pay an OTA markup and administrative fees. That will save you HUNDREDS of dollars in the process! How does saving HUNDREDS of dollars sound as a discount? We thought you’d like that! Extra savings means more time enjoying Nashville.
Can we leave you an online review?
Of course! We would greatly appreciate it if you would take a moment to leave a note in our online guest book to let others know about our accommodations. Guest reviews are the lifeblood of our business, and we are very appreciative of your time to leave a comment.
We love online reviews!
VRBO and Airbnb auto send you the review request also, so all you need to do is click the “leave a review” button, give us 5 stars, and write a sentence or two about what you liked the best during your stay.
Was it the comfy bed? Or the location to Broadway? Or maybe it was our local recommendations that made your stay extra special?
If you are unable to leave us 5 stars, please don’t hesitate to contact us first to let us know why – you are key to helping our next guests have a wonderful time.
Thank you for staying with us, and we hope you enjoyed your stay! If there were any issues with your stay, please don’t hesitate to tell us, as we want to ensure we can resolve them for the next guest.
Thank you so much!
Kim & Chandler
What are the "must sees" in Nashville?
Arriving somewhere new is fun! But it’s not always easy to find the best places to eat, see, and experience. For that you need a friend. Better still, a local friend that you can fit in your pocket!
Consider our guidebook exactly that. Great restaurants, local activities, honky tonks, and more! When you book with us, we send you a guidebook with all of the best things to do, see, and experience in Nashville.
TripAdvisor and Google are great, but can often lead you down a rabbit hole. We’re fast tracking your experience by curating the very best that our area has to offer. We still use Google and TripAdvisor to present this information to you, but with a friendly filter, and in a format that sits on your phone, your tablet, your computer, or even in print.
We hope you will enjoy ‘living’ here in our area, however brief amount of time you are with us.
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Best Price Guarantee: receive the best price when booking on our website because we do not charge service fees like the larger booking websites.