Booking directly with us will always get you the best deal. Although we do list our properties on many great sites like HomeAway, VRBO, Booking.com, Airbnb and many, many more which are great and convenient sites for travelers, they won’t always provide you with the best price. When you book direct we can offer you the best price guaranteed. Visit our page on Direct Bookings for more information.
Your chance of being scammed is greatly reduced. With so many different marketing sites on the web, it’s so easy for scammers to create fake listings and steal your money. When guests book direct, you have the opportunity to email us, call us, search for us on social media, and visit our direct website to quadruple check that we are real people who aren’t in business to take advantage of you. All payments are processed directly on our secure booking website via a payment processor, which means your credit card details are never shared with us or anyone else.
Of course! We would greatly appreciate it if you would take a moment to leave a Google and Facebook review of your stay to let others know about our accommodations. Guest reviews are the lifeblood of our business, and we are very appreciative of your time to leave a comment.
We love online reviews!
VRBO and Airbnb auto send you the review request also, so all you need to do is click the “leave a review” button, give us 5 stars, and write a sentence or two about what you liked the best during your stay.
Was it the comfy bed? Or the proximity to Broadway? Or maybe it was our local recommendations that made your stay extra special?
If you are unable to leave us 5 stars, please don’t hesitate to contact us first to let us know why – you are key to helping our next guests have a wonderful time.
Thank you for staying with us, and we hope you enjoyed your stay! If there were any issues with your stay, please don’t hesitate to tell us, as we want to ensure we can resolve them for the next guest.
A 50% deposit is due at the time of booking to reserve the property. The remaining balance will be due 30 days prior to check-in date. For reservations made 30 days or less prior to check-in date, payment is due in full at the time of booking.
All properties require a security deposit. This deposit is safeguard against damage, proper clean-up at check-out and other charges as described on your Lease Agreement. Security Deposits will be applied as a hold on Guest(s) credit card 1 day prior to arrival. Security Deposit will be refunded/released within 5 days after check-out if there are no damages or excessive cleaning required.
To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guest(s) purchase trip Travel Insurance to assure refund of deposits paid and reimbursement of other vacation payments. Travel Insurance reimburses for you pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your trip. When you book on our website, you will have the option to purchase Travel insurance at check out. Click here to read more about our Travel Insurance program.
Yes, Nashville law mandates that guests staying in a short-term rental (STR) must pay taxes. These taxes include:
We NEVER charge any service fees or administrative fees! The only “fee” you wil incur is a cleaning fee, and the amount varies by property. Our cleaning team works extremely hard to keep our houses clean for our wonderful guests, and we pay them a living wage to continue doing their great work.
When you book directly with us, you will never pay an OTA markup and administrative fees. That will save you HUNDREDS of dollars in the process! How does saving HUNDREDS of dollars sound as a discount? We thought you’d like that! Extra savings means more time enjoying Nashville.
We understand that sometimes accidents happen! Should you break anything please let us know immediately – if it’s minor we usually won’t charge. If it’s a larger issue (e.g. the TV screen) we would like to agree to the repair cost with you before you leave to avoid any issues later. Thank you!
Great question! We will issue a full refund of amounts paid if booking is cancelled by Guest(s) 60 or more days before their scheduled check-in date. For cancellations inside the 60 day window, but outside 30 days, we will issue a 50% refund of the booking total. All cancellations are subject to a $100 admin fee. We may also work with you to change your dates to a later date of stay on request and/or issue a credit toward a future stay. If the new dates are priced at higher rate than original dates of stay, the difference will be added to the balance due.
Check-in is 3:00 PM CST on your arrival date and check-out is 10:00 AM CST on your departure date.
Much time and detail goes into the cleaning of our house to make it perfect for the next stay. To prepare for guests, the turnover schedule is very tight and our cleaning team requires several hours to perform their duties before you arrive and after you leave. For this reason, we charge a small hourly fee to accommodate early check-in and late check-out requests. Thanks for understanding!
Our level of interaction is completely up to you. We’re available if you need us, and in the unlikely event you have a maintenance emergency during your stay, please contact us ASAP and we will assist as soon as we can. If you’re experiencing a medical emergency, call 911 immediately.
We will be reachable throughout the duration of your stay by text or phone. We will leave it up to you how much interaction you want with us, but please know we welcome either way!
Feel free to share your Nashville experience with @Hostfolio to be featured on one of our social media channels!
It is the Guest(s) responsibility to cover all shipping costs for any Lost and Found items that Owner is requested to return to Guest. Items found and not claimed within 30 days will be donated at the discretion of Owner to a local ministry.
You can expect these items at the house, so no worries about packing them.
Note that if you run out of disposable items during your stay, you will need to pick up more while you are at the grocery store.
If any of the above items are not at the house, please call us so we can get them replaced.
There will be a total of two rolls in each bathroom. If you need more, please be sure to pick some up when you are at the grocery store.
Paper towels, dish soap, trash bags, etc.
We provide enough for several days. If you need more, please be sure to pick some up when you are at the grocery store.
It may take up to 12 hours to cool your items when you first arrive. Note that the fridge has been open while departing guests cleaned out their items, then again when the housekeeper cleaned the inside, and then again while you are loading your groceries and drinks.
A lot of cold air has escaped at this point, so if you need something cold quickly, be sure to place it in the freezer.
Don’t forget to pack these items:
Due to the sensitive nature of this information, we will send your individual access code 3 days before your arrival date. The smart lock code changes after every guest, and your specific keypad code will be listed in your welcome message. If you experience any difficulties whatsoever, please don’t hesitate to text or call us.
Arriving somewhere new is fun! But it’s not always easy to find the best places to eat, see, and experience. For that you need a friend. Better still, a local friend that you can fit in your pocket!
Consider our guidebook exactly that. Great restaurants, local activities, honky tonks, and more! When you book with us, we send you a guidebook with all of the best things to do, see, and experience in Nashville.
TripAdvisor and Google are great, but can often lead you down a rabbit hole. We’re fast-tracking your experience by curating the very best that our area has to offer.
We hope you Nashville and your home away from home, however brief the time you are with us.